Kemba Credit Union, a financial institution spread across Ohio, Indiana, and Kentucky, has recently made a strategic decision to partner with Velera for debit and credit card processing services. This move marks a notable shift aimed at enhancing service delivery to its members. Both organizations are enthusiastic about the potential benefits of this collaboration for Kemba’s clientele. Velera, known for its extensive work with financial institutions, will offer not just processing services, but also a comprehensive suite of additional features to support the credit union’s operations. Kemba’s decision is deeply rooted in a desire to provide improved financial solutions to a technologically savvy and diverse member base.
Velera’s longstanding experience in the financial sector is well-documented, with their services being utilized by over 4,000 institutions across North America. This background offers Kemba Credit Union an opportunity to leverage Velera’s sophisticated technology and support systems. Even in previous scenarios, Velera has been chosen by institutions like the Financial Center in Indiana, highlighting their consistency in delivering reliable card processing solutions.
Why Did Kemba Choose Velera?
Kemba’s selection of Velera is primarily driven by a need for robust and flexible service options. According to Kemba CEO Dan Sutton, this partnership is expected to extend greater flexibility and control to their membership.
“We are confident Velera’s card processing services will help us deliver more flexibility, choice and control to our members, while also advancing our long-term organizational goals,” said Sutton.
This response is crucial in addressing the evolving needs of modern customers who require efficient and transparent financial operations.
What Does the Partnership Offer?
Velera’s offerings extend beyond basic card processing, encompassing risk management, data analytics, digital banking, and strategic consulting, among others. These features are designed to complement Kemba’s goals, providing an advantageous combination of services that support current trends in financial technology.
Tiffany Doty, Velera’s Senior Vice President of Sales, emphasized, “The partnership will deliver enhanced card services and an even stronger member experience for years to come.”
Such a statement reflects Velera’s commitment to supporting Kemba in delivering an enriching and reliable service experience.
Innovation is a pivotal element for the advancement of credit unions in a fast-paced digital era. Kemba Credit Union, through partnerships like the one with Velera, positions itself to rapidly develop new capabilities. The collaboration is part of broader industry movements, where financial institutions collaborate with technology partners to stay competitive.
Further, as indicated in recent reports, credit unions increasingly utilize external partners to accelerate innovation and handle rising complexities more adeptly. Velera’s array of services, provided conveniently through its multi-channel contact centers, is set to enhance Kemba’s member interactions meaningfully.
Considering the current financial landscape, partnerships like these symbolize the intertwining paths of traditional and modern financial services. By integrating advanced card processing services, Kemba aims to better serve its members, especially the tech-savvy Gen Z market, through tailored mobile solutions and educational tools.
