Milan-based indigo.ai, a company specializing in conversational Artificial Intelligence (AI) virtual assistants, has announced its successful €10 million Series B funding round led by Azimut Group. This investment marks a significant milestone in the company’s growth trajectory as it aims to solidify its presence in Italy while preparing for international expansion. Established in 2016 by five university students, the company has consistently focused on leveraging AI to optimize communication between businesses and their customers. With rising demand for automated and empathetic customer interaction systems, indigo.ai is poised to capitalize on evolving market needs.
What is the focus of indigo.ai’s recent funding?
The newly raised €10 million will be allocated toward consolidating operations in the Italian market and executing its international expansion strategy. This funding follows a €2.5 million investment received in January 2024 from Vedrai Group. According to indigo.ai, the funds will also support the development of new technological solutions, enhancing the company’s product portfolio and integrating its AI systems with existing customer service and CRM platforms. Additionally, the company has formed an Advisory Board, comprising experts in market strategies, partnerships, and human resources, to guide its upcoming initiatives.
How has indigo.ai performed financially?
The announcement comes during a period of financial growth for indigo.ai, as the company reported an 88% increase in recurring revenue for the fiscal year ending December 2024. This growth reflects the growing interest from businesses in leveraging AI-driven solutions to enhance customer experiences. Key clients of indigo.ai include reputed brands such as Enel, Bayer, Santander Consumer Bank, and Lavazza. Additionally, the company has recently partnered with organizations like DentalPro, Università Bocconi, and Pensionati.it, further extending its reach in diverse sectors.
Earlier reports on indigo.ai highlighted its emphasis on creating AI-driven virtual assistants that emulate natural and empathetic human interaction. The company’s recently launched Partnership Program in 2024, which collaborates with system integrators, was a notable step to broaden its market scope. While earlier investments focused on domestic growth and technology refinement, the new funding underlines its shift toward achieving a global footprint and refining advanced AI capabilities.
Azimut Group, the lead investor, highlighted its commitment to supporting ventures capable of disrupting traditional sectors.
“Our goal is to support innovative realities capable of transforming markets and sectors. indigo.ai perfectly embodies this ambition, thanks to an exceptional team that has demonstrated the ability to develop scalable and impactful technology solutions,” stated Giorgio Medda, CEO of Azimut Holding.
With the funding and strategic guidance, indigo.ai plans to focus on enabling businesses to adopt Generative AI (Gen AI) and Large Language Models (LLMs). The company’s goals for 2025 also include expanding supported communication channels and further improving its AI agents to redefine customer relationship management.
The collaboration between indigo.ai and Azimut Group represents a significant alignment of resources and vision to meet growing demands for AI-driven digital workforce solutions. This partnership positions indigo.ai to address challenges posed by digital transformation at an organizational level, emphasizing sustainable and profitable growth through technology adoption.
As AI becomes increasingly integral to business operations worldwide, particularly in enhancing customer service, companies like indigo.ai are likely to gain traction. Their commitment to innovation and partnerships with high-profile clients and system integrators demonstrates a solid strategy for scaling operations. However, the competitive landscape in conversational AI demands continuous technological advancements to retain a market edge. Businesses planning to integrate AI solutions can benefit from observing indigo.ai’s targeted approach toward growth and customer engagement.
