In a strategic move to enhance its legal technology offerings, Access Legal, the legal services division of the Access Group, has successfully acquired inCase, a prominent UK-based legaltech app. This acquisition marks a significant step for Access Legal, aiming to integrate inCase’s innovative features into its comprehensive suite of legal solutions. The integration of inCase is expected to boost client satisfaction, improve fee-earner productivity, and increase overall firm profitability by streamlining communication processes and reducing the workload on legal professionals.
Access Legal, part of the Access Group, is known for its robust case management solutions and client experience services catering to various law specializations like conveyancing, personal injury, and family law. With the acquisition of inCase, Access Legal not only broadens its technological capabilities but also strengthens its market position by offering enhanced client-focused strategies.
Enhanced Productivity and Client Satisfaction
inCase has made a substantial impact in the legal sector, being utilized by over 3,300 legal professionals and aiding more than 230,000 law firm clients in the past year alone. Legal firms have reported a significant decrease in client calls and emails, by over 80%, attributing this reduction to the efficient communication facilitated by the inCase app. This efficiency not only frees up to 50% of lawyers’ capacity but also accelerates transaction times by up to three weeks, thereby enhancing both productivity and client service quality.
Statements from Leadership
Emma de Sousa, Managing Director of Access Legal, emphasized that the acquisition is aligned with the firm’s mission to become the partner of choice in the legal market. She highlighted that inCase would be instrumental in delivering enhanced experiences to law firm clients. Similarly, Sucheet Amin, CEO of inCase, expressed enthusiasm about joining forces with Access Legal. He noted that this partnership would leverage their shared commitment to customer experience, thus enabling law firms to provide superior value to their clients.
Strategic Benefits of the Acquisition
– Increased efficiency in client communication, reducing unnecessary contact by up to 80%.
– Freeing up lawyer capacity by up to 50%, allowing more focus on value-added activities.
– Speeding up legal transactions by up to three weeks, significantly improving service delivery time.
By incorporating inCase’s technology, Access Legal not only optimizes its operational processes but also ensures that its clients can offer a faster, more reliable legal service. This acquisition is poised to set a benchmark in the legal industry by merging cutting-edge technology with client-centric services.
In conclusion, Access Legal’s acquisition of inCase represents a powerful synergy between leading legal service providers focused on enhancing the efficiency and quality of client services in the legal industry. This move is expected to result in higher productivity levels, improved client interactions, and accelerated business processes within law firms. The strategic incorporation of inCase into Access Legal’s offerings promises substantial benefits for both legal professionals and their clients, setting the stage for future innovations in legal tech solutions.
